February 24, 2020 at 11:42 am #3461Rich HuckParticipant
Adams County is adding a second Computer Support Specialist to our team.
Computer Support Specialist
Salary – $22.92 – $31.01 Hourly
Location – Friendship, WI
Job Type – Regular Full-time
Department – Information Technology
Job Number – 082020
Closing Date – 3/4/2020 11:59 AM Central
Examples of Duties
This description has been prepared to assist in evaluating responsibilities, duties and skills of the position. It is not intended as a complete list of specific responsibilities and duties, nor is it intended to limit duties to those listed. It is understood that the supervisor has the right to assign, direct, and modify duties and responsibilities listed and that duties not mentioned that are of a similar kind or level of difficulty shall not be excluded. The job description is subject to change by the County as needs of the County and the requirements of the position change. General duties include but are not limited to:
•Provide friendly, responsive, high quality customer service while serving as primary point of contact for the IT department for both internal and external inquires.
•Respond to telephone calls, emails and personnel requests for technical support; identify, research, and resolve technical problems. Ensure timely accurate resolution and follow-up.
•Diagnose technical problems to determine level of technical assistance required; if unable to resolve problem, transfer ticket in accordance with escalation procedure.
•Install and maintain hardware and software products on workstations.
•Install, maintain, repair, and troubleshoot telephones, computer hardware and peripherals.
•Maintain accurate records for work completed and documented processes. Report activities to IT Director.
•Install and maintain accurate inventory of software and computer equipment for entire organization.
•Provide technical assistance to all departments in the procurement, installation, and operation of computer equipment suitable for their needs. This includes replacement, repair, rebuild of PCs, laptops and other computer hardware.
•Organize, schedule, prioritize and perform work and complete assignments accurately and within deadlines with a minimum of supervision. Travel is required for remote sites, attending conferences, and training.
•Work on special projects as assigned to assist various offices, departments and committees.
•Train new employees on use of computer and communications systems and serve as a resource for users, maintain instruction sheets on departmental procedures.
•Assists the IT Director with overall administration and maintenance of the County’s information security program.
•Performs other duties as requested.
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